I don't understand wrt Netflix

Netflix is having some severe computer problems and is having trouble shipping DVDs.People are unhappy. A typical comment from the company's blog:

Patience? I've run out of patience and I would cancel and go to Blockbuster but they say I've already got an account with them, which isn't true. I'm sure it's my address.

This is unacceptable and as it's been a week, the credit better be at least 25% of my monthly fees.

"Around the clock" ~ yeah, and you've got a bridge in Brooklyn you'd like to sell me.

I really have to wonder about anyone for whom getting their DVDs delayed a few days is apparently some great existential crisis in their lives. If you can't or won't just go outside, there's lots of Olympic footage to watch.